My boyfriend and I went in there to find a specific brand of rings that this store sold (Verragio). We found the one I wanted and decided to put it on layaway after going through about 3 different credit applications they said we should try to get financed for the ring instead of doing layaway. Turns out, we didn't get accepted and it took forever to find out if we did or not during the process. We decided just to go ahead and put the setting and diamond center on layaway. A few days ago, I decided to go with a moissiante stone instead of a diamond right now for financial reasons. Went up to the store and told them we wanted to just pay off the setting and keep the diamond on layaway until we can afford it and just put a different center stone in the setting. Pretty much, this guy screwed us over and split all the money we already put over this time and said we needed to pay around $2,000 to get the setting. Came back today, we spoke with the MANAGER, who was so nice and helpful. He understood what we wanted and we got all the money switched over to the setting, which was enough to pay it off and got the moissanite center put in. The guy ended up taking more off the diamond cause we decided to just keep it instead of completely taking it off. If you come to this store (Cobb Pkwy) I advise you to talk to a manager instead of one of the sales people. They aren't trying to help you out, they just want your money. We had an issue trying to get the salesperson to put all the money on the setting and the manager was very nice about it and immediately helped us out with no questions or trying to screw us over.
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