The staff is pretty helpful if you actually go into the store. When I would call I just got pieces of information to help that would only get me so far and then I would have to call again, talk with someone else and get a little more information. My biggest problem right now is with the machine I purchased two weeks ago for embroidery. I couldn't even use it for 5 days because I was not given the power cord!! I was under the impression that my machine was a floor model and that it had been overhauled to practically brand new. Well it has yet to embroidery anything for me without messing up. It doesn't stitch the whole design or it just stitches in the same places causing a hole in the material when you try to get the knot out. I have spent a lot of unnecessary money replacing ruined material. I will be going back to the store for the third time in really only a week of using the machine to see what can be done. Keep you posted. \r
\r
Call me old fashioned if you want to, but I don't appreciate people texting when they are working and supposed to be helping the cutomers with their io.FULL attention. =( \r
\r
\r
more