We recently replaced our front door and sidelight; in my searches on-line I found a very specific Therma-Tru door that we loved. Colorado Window Source happened to be the closest dealer that could get us the door. We were very, very impressed with all of our interactions with them until we actually put down our deposit. Several weeks after placing our order, we received a call to let us know that our door would be arriving the next week and we scheduled a time for installation. The evening before the installation, we received another call letting us know that our door had in fact NOT arrived. We did not get any real answers on what had happened to our door and were told it might be in the next week, or it might be in a few weeks, but that someone would get back to us. We did not get another call until more than a month later, to let us know our door would be arriving in the next week and again cleared our schedules for another installation. The installation was not fully completed that day, and although he was going to come back the next day to finish, he did not actually return for 2 days. Even then, we had to wait another week for a sill-extender that someone "forgot" to order.
We also ordered a door stain kit from CWS; we were required to pay in full before the order was placed and were told it would be a week or so before it would come in, and that someone would call us. Almost a month later, we still do not have our stain, nor any answers about where it is or when it will arrive.
Although we do greatly enjoy our new door and side light, the experience of working with Colorado Window Source has not been positive and I can not imagine using them again in the future.
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