My wife and I recently purchased a car from Fowler Dodge. My overall experience was not good. Although the salesman was great, the sales manager and finance people were not. I'm still having issues with the car because they were supposed to balance all four tires. Once they supposedly did, the car ran rougher than it did before I took it in. I also asked them to change the spark plugs and then to return the old spark plugs to me after they've changed them. When I came back to pick up my car, they claimed that they had thrown the plugs away, so I'm not even sure if they changed them at all. They should have been more transparent with us about what services were being done to the car. I also did not like the way the finance representative tried to give me a higher interest rate than what I should have been getting. Then, they kept pushing for gap coverage, even though I knew I didn't need that. I asked them not to include it in my contract, but they did anyway. Now I have to work further with the finance representative to fix this. They knew what they were doing to me, and I knew I was being hustled. Other unsuspecting customers might run into the same thing that my wife and I did. Go somewhere else.
RESPONSE FROM Fowler Dodge:
Philip,
We are extremely sorry for the experience you had with the finance department. It is certainly not our policy to treat customers that way. A manager will be contacting you to try and make this situation right.
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