When I went into Abbey Carpet & Floors of San Mateo I knew what I was getting already. I just went in to pick a color and order the carpet. I picked it up on site as well, so I didn't have tons of contact with the company. But the people I interacted with were very friendly and nice.
My only concern was that when I went in there was only one person that was able to place the order at that location and he happened to be out on a job. I would think that in a store front you would have more than one person to take an order, but they did not.
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