Clearly these folks are focused experts when it comes to the alram/security business. The sales representative listened and did a walk through to see the security system that we already had via ADT. The price of their proposal was significantly higher than the other supplier and did not include any video surveillance which the competitor did. However I went with these guys because I believed that they are experts who will provide better service after the installation.
The quality of the hardware technology is clearly state of the art and is better than the old ADT system that was over 15 years old. The service tech who came to do the installation was clearly very competent and did a very good job.
There were a few questions that came up at the time of the installation that cause some concern about whether I made the right decision. The proposal assumed that all of the current hard wire contacts were operational and that there were only two new wireless contacts that would be needed. The tech discovered that we had a window where the hard wire contact wasn't working and one more wireless contact that needed to be replaced. The net was that they needed two more wireless contacts than were included in the quote and that increased the install price. I called the sales person in the morning to get clarification on this and he didn't call back. I called again early in the afternoon and spoke with an assistant who said that she would talk with my sales person and get back to me. She didn't return my call. In the meantime the tech spoke with his supervisor who authorized charging me a reduced price for the extra two wireless sensors so that the install could be completed.
Also, there was a second question related to protection of the upstairs windows. I did not realize that the upstairs windows were not protected with the ADT system. I wasn't clear about whether the proposal from this company included covering all of the upstairs windows. I also wanted clarification from my sales person about where his proposal assumed that this was unnecessary and therefore not included. Ultimately I received a call back from the assistant who explained that they generally do not included upstairs windows because it doesn't improve the security and only increases costs.
The tech did a good job of explaining the system and how to use the touch pad. However there was no explanation of how to use my cell phone and the remote access to manage the system. I assume that this is in the manual and that I will need to figure this out on my own.
Bottom line is that I am confident that the new system is the best quality and that it has been installed in a way that it will be reliable. Hopefully I will have no problem with false alarms and hopefully if there is a real alarm trigger their monitoring service will be as good as I assumed when I made the decision to go with this company. Time will tell.
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