On May 10th at 3:20 EDT my son purchased and gifted me a Groupon for car window tint from Tint and Auto Express. They called him to schedule the appointment but were unable to do it in May due to rain. The next time they were going to be in our area was on Monday, June 26, and they made an appointment. My son waited here all day for them, but they never showed up. When he called at 4PM they said they had already left the area and would not be back until July.
They then set another appointment for Monday, July 22nd. He received a confirmation email for July 15. He then called and they said "Oops, we goofed. It's still scheduled for July 22nd."
On Sunday July 21st, they called and said they were in the area and could do it then. So that was OK, so they arrived about 1 PM. They immediately started to bait and switch us. You need these additional small windows, $15 ea extra. And the standard tint is only warrantied for 2 yrs but for and additional $89 they would do the better tint and not charge for the 2 additional windows. When we refused, they then offered to do the job for and additional $55 cash.
Ok, so we agreed and they did the job. They then asked us to inspect it, and it looked good, so we paid the $55 cash. We then asked for a receipt and they said it would be emailed and they gave us a business card for David Hoeksema, Owner. On Monday we called the main number, it turned out to be a totally different business that knew nothing of the Tint company. We then tried the 888 number on the card but no one answered it. There was a 3rd number (239-878-8089) which appears to be a cell phone for David. He answered and said that they would send out the receipt by email.
When it didn't arrive by Wednesday I called again. This time there was no answer, so I left a message. No one responded.
I called again on Friday and left another message. The following Monday I had not received any call or email, so I called from a different phone. This time David answered. He apologized and said they would get one out right away. When it didn't arrive by Tuesday night, I called again. This time there was no answer, so I left a message and tried calling again from the 2nd phone. Again, no answer but I left another message. I then told my husband that perhaps they recognized my numbers and thus didn't answer. So on Wednesday he called from his cell phone. David answered, said they had a new person in the office, and that it would be sent out when he got back to the office. When it didn't arrive by Thursday he called again. David answered, said he was sorry and he would take care of it. When it didn't arrive by Friday my husband called again. No answer. He left a message. No reply. On Monday he called again, this time being more forceful in the message he left. Nothing.
On Wednesday, Aug 7th he called again, stating that if he did not hear back by that evening we were going to report our dissatisfaction to Groupon. Since we have not heard from them, we are registering this complaint.
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