8/2013\r
“We always appreciate hearing from our clients and we try to learn from every situation, however we also like to point out when information stated is not accurate. Joshua Furr did respond within 25 minutes by email to this tenant’s question about who they should contact in regard to the gas leak. This was a property managed by the owner but still Joshua went the extra mile to send out one of our vendors to assess the problem. After doing so and hearing back from our vendor, Joshua admitted that he did not have the authority to help in this situation and that they would need to contact the Gas Company. When the tenants then came into our busy office, they had not made an appointment to see Joshua and he was not in, therefore his assistant met with them. The tenants were also provided with the information they needed in the lease and it was again explained in their move in packet. In regards to the accusation that Joshua somehow threatened to have them evicted, well that is just simply not true. Joshua is one of our company’s top rental agents and has always acted in a professional manner in his relations with both tenants and landlords.”\r
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6/2012\r
It is very difficult to respond to blind comments where people do not identify themselves. We would love for this person to contact us so we can address whatever their concerns are. Block & Associates Realty has over 900 single family homes under management and has been in business for more than 16 years. Do problems arise occasionally in managing real estate? Absolutely! Do we, and will we, do everything within our power to make things right? Absolutely. Please contact us, whoever this is. We have 30 professionals here anxious to do the right thing. We would not do the business we do if we operated as alleged below.
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