After waiting several weeks for an appointment, Jeff came out to my house to quote a fence on May 10, 2013. I currently have a wooden, French Gothic style fence and we discussed the likelihood of not finding an exact replacement in vinyl. Jeff said if he couldn’t find the French Gothic in vinyl, he would look into a vinyl product that could be custom cut as well as locating possible alternatives and that he would get back to me with a quote. \r
I called May 17, 2013. Jeff was supposed to call back. He never did. I called May 23, 2013, and left a voice message. Jasmine called me back May 24, 2013. She relayed a message stating the French Gothic I was looking for wasn’t available. Well…we knew that would most likely be the case when Jeff came out to discuss a quote. What happened to Jeff looking into having the tips custom cut – he was the one that brought that up. What happened to Anchor Fence offering and quoting the closest product they had to my current fence specs?\r
I told Jasmine that Jeff and I had discussed that it most likely wasn’t available and he was going to look into alternatives. She asked if I wanted Jeff to call me and I indicated “Yes”. He still has not called me back. \r
I called again May 28, 2013, spoke with Angela and asked if they could send someone else out to help quote alternatives to my current fence and was told she would have someone call me back.\r
I still have not heard anything from Anchor Fence since then.\r
Their website states, “You will definitely be able to find exactly what you are looking for when it comes to your new fence and/or railing with our fence company in Redford, Michigan” and “There is no job too large or too small that we cannot handle” - they fell short of these statements in my opinion. \r
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