I signed up for membership for the pflugerville location and canceled a day later. I was told that I didn't need to do anything else so I was assuming the membership had been canceled. I find out 4 months later that I was being charged for the Avery Ranch location. Of course I was upset so I called the gym manager at Avery Ranch and he said he could cancel but they still had to charge me. I told him several times that I had called the same number that I originally called to set up membership and all he kept saying is there is no record. DO NOT USE FITNESS 19!!!! The employees will tell you whatever it takes to get you off of the phone and it ends up screwing you in the process. I can see why this gym has so many complaints. I don't normally post complaints but this warranted one. Take my advice and go somewhere else.
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