A friend of mine recommended these guys and was mortified when she heard what happened. Didn't work out so well, so be careful dealing with them.\r
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Here's the text of my BBB complaint:\r
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They ruined my sofa, attempted to deliver it in that condition without my approval, then sent me an invoice for delivery and disposal fees.\r
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On Friday, May 2nd, Rainbow Upholstery picked up my sofa and took it to their shop for reupholstering. On Monday, May 6, I went to talk to them about materials and labor to get an idea of project cost. Upon thinking further about it, I decided not to recover the couch. Since I had not received a quote or signed any contract, I asked them on Tuesday, May 7 to deliver it to my home and made it clear that I expected to cover their costs for delivery.\r
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When I called the next day to arrange the delivery, I was told that my sofa now had my name was written in huge letters, in indelible marker, across the back of it. I was never informed that the couch would be marked in this way when they took charge of it. I told the manager I would call him back later that day when I could discuss it further. I could not reach him after 2 attempts, and he did not return my calls. Instead, the sofa was delivered to my home the next morning, Thursday, May 9.\r
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The manager and I had not discussed or agreed upon what to do next before the sofa was delivered, and as it had been irreparably defaced, the sofa was worthless in this condition. I refused the delivery and the men drove away without protest, taking the sofa with them.\r
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I reached the manager to speak about this two hours later, and was informed that in addition to ruining my sofa, Rainbow would be charging me delivery fees. I found this unreasonable, but I understand that they are running a business and people make mistakes, so asked the manager if he could suggest a more equitable resolution. He could not, so I suggested he absorb the labor charges for reupholstering my sofa, and I offered to purchase the required materials from his shop. He refused to consider this and admonished me for even suggesting it.\r
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I remained polite and asked the manager to contact me if he could agree to any form of resolution. He did not contact me.\r
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Six weeks later, I received invoice #13-5926, (dated incorrectly on 6/7) for delivery fees of $135.00 - in addition to - a disposal fee of $50.00 that was never previously mentioned.\r
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So I started with a sofa. Now I have no sofa and an invoice for $185.00 from Rainbow Upholstery & Furniture Co. In the likely event that they ""dispose"" of this sofa by reupholstering and selling it, they could end up with about $1385.00 in revenue from this deal.
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