Sooo, I was involved in a low speed, parking lot collision - some dude cut the corner and was driving on the wrong side of the road. (unrelated to Nicoll Racing, parking lots are privately owned so the cops come and don't do anything but help you exchange information with the other party - avoid accidents in parking lots at all costs) , Billy himself came to pick up my bike and rode it back to his shop with a broken shifter & foot peg. In less than 4 hours, he'd sent me an itemized repair list via email. I love it when people use technology. Makes it so convenient. Ordered the parts & my bike was ready for pick up by the end of the week - although I didn't pick it up until 3 days later (had to work out logistics of getting to work). I'm now 2 for 2 on great, friendly customer service here!\r
more