Went to the Flatbush and Bergen location to have a larger item packed and shipped. Staff was friendly and helpful and said they could pack the item and call me with the total later that day. The packing estimate was $50 so I said OK and gave them my credit card info. They called back later in the day and gave me the final sizes and weights for two packages and quoted $380 for my total for shipping fedex ground. Putting the package details in to the fedex rate calculator online said that they would ship for $224. Away We Go said my packing total was $70, since it took more packaging than the estimate. This I was fine with, but that leaves about $80 in markup for fedex ground--meaning I could have had it packed and shipped at a fedex location for about $80 cheaper. I understand these places gouge you on boxes and packing expenses, and I was fine with that because I was in a hurry. But you should also be aware that they mark up the shipping by apparently about 35% over what you'd pay through Fedex. I see others have posted the same markup complaint so I should've checked reviews before I went in. Learn from our mistakes and stay away!!!!
more