The customer service was a nightmare! We bought a brand new Honda Odyssey from Honda of Tiffany Springs on July 25 2012. The business manager Tim Minter pushed hard to sell us an extended warranty Honda Care, at $1585. One week later, I called Tim Minter to cancel the Honda Care warranty. We were told the refund would go to the lien holder (Honda Financial Services). But we didn’t see any credit even after more than two months have passed by. We called Honda Financial Services and were told credit should be issued from the dealer since we canceled the contract through the dealership. We called Honda Care Headquarter and were confirmed that credit should be issued from the dealer. And we were told the refund was already wire transferred to the dealer on August 18 2012. \r
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We contacted Tim Minter via emails and phone calls, asking him to contact us immediately. But we never heard a word from him! On November 1 2012, my husband went to the dealership and asked the General Manager George Ponko. George said he had no idea about the money. We called the Honda Care Headquarter the fourth time. This time, the agent faxed us a written confirmation stating clearly that Honda Care Headquarter wire transferred $1585 to Honda of Tiffany Spring in August 2012. With this fax in hand, we went back to the dealership. Tim Minter still claimed he didn’t know about the refund until he saw the fax. \r
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Then he admitted he received the same fax from Honda Care Headquarter. He then left the office. Few minutes later, Tim Minter came back with a check of $1585 and he handed the check to us. I was extremely puzzled since he just adamantly claimed he didn’t see the refund few minutes ago! And he gave us the check even without the authorization of his manager, George Ponko. \r
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We felt Tim Minter deliberately hold the $1585 refund from us because he was upset that we canceled the Honda Care which he worked so hard to sell to us. This is very unethical since we still had to pay interest for it, while he garnished interest from his bank.\r
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According to the terms of Honda Care contract, a ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within 45 days after the cancellation of the contract. Since we didn’t receive the refund/credit after more than 60 days of the cancellation, we are entitled to receive a $317 penalty from the dealership. But the General Manager bluntly refused to pay us the 10% interest/penalty. \r
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After we filed a complaint to BBB, the business didn't do anything to solve the dispute. I still didn't receive any feedback from them. No phone calls, no email. They even canceled a contract which I purchased from another dealer. This contract is not even their contract, but they canceled it for me and another dealer.
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