Park Avenue Properties is an absolute nightmare to deal with. My husband and I have been looking for rental properties online for going on 4 weeks. We have called the office, left messages, even contacted individual property managers listed on their website - asking someone - ANYONE - to assist us in viewing available rentals. However, we have only communicated with Park Ave representatives and/or sales agents on two occasions during this time frame. We have requested around 17 viewings of rental properties online, and have followed Park Avenue's ""rules"" for viewing those properties. Once a potential renter requests to view a particular property, he/she is supposed to request 3 showing times (at least 48 hours in advance). We have done this multiple times but have not once been contacted by a Park Ave. rep to view a rental property. It's infuriating and unnecessarily time-consuming on the part of renters like us and I can only imagine how detrimental this is to the actual owners of these rental properties. They probably have no idea how little Park Avenue does to show the properties they are managing! \r
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Two weeks ago, I managed to get in touch with a Park Ave rep via phone at the main office. I inquired specifically about 3 homes that were listed online and was told 2 of the homes were already rented while the other home was still available. I asked to view the property, explaining my difficulty booking a viewing online, and was still told to ""request an appt. online."" When I argued, I was told I would receive a return call. And I'm still waiting. \r
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Two weeks later, I viewed the same listing online for one of the properties that was reportedly already rented, and it was tagged with a price ""REDUCED"" sign! So, was the property actually rented? If so, why was it marked as ""reduced?"" \r
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Fast forward to our experience today: my husband and I drove past a Park Ave rental property and called the number listed on Zillow. I miraculously received a return call from a sales associate on call, who told us we could text a photo of our driver's license and they would send us a code to see the property. So, we did just that - we text our driver's license and then received 2 different ""potential"" lock-key codes for the rental lock-key. We drove 20 minutes to the property but NEITHER code would open the lock-key! We text and called the rep a couple of times while we waited in the hot sun another 20 minutes, hoping we could get in touch with her and see the property as planned, but never heard back from her or anyone else. Nor did we receive an apology or explanation the following day. \r
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For these reasons, I cannot recommend Park Avenue Properties as a reliable or trustworthy rental property management company - in fact, I feel sorry for the individuals who are entrusting this company to rent out their homes. I have to wonder how many renters, like us, are being completely ignored while available properties remain vacant!
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