I initially called on a Friday morning to determine the cost for a car battery replacement. \r
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The woman who answered the phone told me that their computer system was down but that she would call me back when it came back online to give me a price. \r
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All Friday and the weekend went by with no call, so Monday afternoon I tried back. The system had come back online, but they forgot to give me a call. No big deal, things like that happen. \r
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The woman who had assisted me on Friday proceeded to get the information about my car and determine the cost for replacement in their computer system. She told me "$280 for the battery and $45 for the labor." I responded very politely that this seemed high for the cost of a battery and I asked, again very politely, what type of battery this was and whether that was the retail price for the battery. \r
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Her response? 'It's none of your business what the retail price of the battery is.' \r
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EXCUSE ME?? I told her I thought that was a rude way to res
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