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Customer Service Needs an Overhaul! - Review by citysearch c | Skill Craft Body Shop

Skill Craft Body Shop

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Customer Service Needs an Overhaul! 6/1/2013

Service was completed within one day of the promised time, but no one from the shop ever called to inform me of the status. Every contact I had with the body shop was initiated by me! There was also one small area on the car that was not corrected. When I pointed it out to my rep his reply was "Sorry. Was that caused by the accident?" YES. It was! I came to you after reading such good reviews, including Skill Craft's top customer service. I do not share the same sentiment. more
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