The carpet cleaning was excellent. I cannot say enough about the CCC cleaner, Darryl, who was gem. He was delightful, professional and took care with special needs that I had including a chair lift on the stairs. He was the perfect representative for your company.
Although I use the Internet frequently during the day, I would have preferred talking to someone regarding some questions and confusion I had after getting a price quote. It would have been too much trouble going back and forth with these questions and then wait for answers vie a-mail, so I didn't bother. Also, I would prefer that Ashley call me in the future with scheduling details or problems. I have a "dumb" cell phone with plenty of rollover minutes but am charged 50 cents for a text coming in or going out, so I text sparingly.
RESPONSE FROM Crystal Crystal Carpet Care:
Ms. Beja,
Again it was a pleasure to assist with your order. So happy we could help make things ready for your guests this week. And of course, as always it's a delight to service you in your house and enjoy your New York accent.
Thank you so much for taking the time to submitting your review.
Your kind words and valued comments are so very helpful. They remind us to be careful with over use of email and text messaging. We will note your account... "customer prefers we call" and "DO NOT Text / Customer Pays Fee".
*** You Make Crystal Crystal Better ***
Please know that your kind words and your helpful comments are used to increase the quality service we work to provide. Your words are used to advance the service and company environment which is designed to offer quality results. Thanks to you we will remember to be careful with over use of electronic communication; and we'll remember to this to emails... "would you like us to call you?"
So New Thanks!
Darryl
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