I would recommend Abbey Carpet and Floor with the comment that they need to have somebody from Abbey Carpet do professional measurements. They didn't do that for me and we ended up being short! I had to pay for the extra carpet and I was frustrated when I had to pay the bill. Jeff was good about not charging me extra with the labor. Diana took the figures that I gave her and I said, "This is what I measured." She said she was willing to turn the carpet another direction. I didn't know what that meant. When the carpet was about to be laid, the installer said, "No, we can't do that," and I had to order more. Diana's comment was "Well, if you don't have someone come and measure it, those are your figures." It meant another week in delay for being able to get in the room because it was still torn up. I had two rooms done.
Jeff has his heart in the right place. I just didn't feel confident about Diana. I don't know if I will get flooring from them again. If Jeff is wanting to continue with the business, they need someone to come and take the measurements.
As far as the carpet, it is excellent carpet. We're very pleased with it and with the laying of the carpet. They let us bring the samples home to check them in the room with the lighting. The measurement issue was my only negative experience. The carpet was delivered when they said it would and everything was done in a timely manner. I liked that they told us upfront what the cost would be for them to take out the old carpet and gave us that option. I liked that we got to choose because we decided to pull up the old carpet ourselves. Jeff was very professional and it's clear that he wants to do a good job with his business.
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