I purchased a Nicholas Gand violin outfit for my 10 year old daughter through their website. I was able to have all of my questions answered in a live chat with an associate. After my purchase I contacted Kennedy Violins two more times and they responded immediately, once to check the status of the shipment (they were able to send it out early for me), and then to request fine tuners (which arrived in two days). My daughters teacher (an Associate Concertmaster) approved this violin for her, and my daughter loves it. This outfit was the best package deal I found and I am very happy with my purchase.
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