I recently purchased a violin set (their pupil set) from their online store, and was very pleased with what I received. I did have an issue with my bow (it was bent a bit more than it should have been), but after three short emails, their superb support team was able to send me a replacement bow, and it arrived just days after it was sent. I also must agree with Ron C, below: You should check out their site to see the in-depth reviews that some people have given them, they can really help answer some questions that you may have about a particular product to help you make your decision to purchase from this great retailer.
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