This post by Ms. Erin is a false post. Ms. Erin has not been in my salon since 2008 which was for an Airbrush make up. She did however have a friend that came in recently. The young lady booked a TRIAL for a wedding day of May 25th. She came in for her trial and started to leave without paying. When the receptionist stopped her from leaving so she would pay for the service, she stated that the owner told her that it was free. The receptionist still had her pay and told the young lady that she would contact the owner and pass on the information, which she did. I called her the next day and left a message. She called back the next day and I returned her call again. She said that I told her months ago that she could have the service for free. When I questioned her as to why I said that (sometimes we do give free services if we have inconvenienced someone ...like the service provider was sick) so having her explain why she thought it was free was important. I handle a lot of clients so I wanted her to refresh my memory. I assume by her reaction, she felt I was calling her a liar and I did explain that this was not the case and that I was just trying to understand. She proceeded to yell at me. The issue of payment was dismissed and then she stated that she was not happy with the service which was not the original issue nor was it mentioned previous to this call. I did discontinue the call when she started saying hateful things. I was really at a lose as to what was transpiring on the phone. I stand by my work...it was a TRIAL for a wedding and not liking our style of preparation is exactly why a trial is necessary to begin with. It is so we can work through what we need to change for the wedding day so the bride will feel special and beautiful on her wedding day. \r
\r
We did run out of time with the young lady because she was late for her appointment so last minute adjustments to her eyeliner was not possible. The make up artist did let her know that she would note on her file to thicken the eyeliner on the wedding day and the client acknowledged that this was satisfactory. \r
\r
I have been in business for 17 years and we are and will continue to be a leader in our industry. I have serviced thousands of brides for their special day and I'm very sorry we could not add this young lady to our success list. We strive hard at a consistent and high level of customer service and satisfaction and I hope that on the 25th of May, this young lady has a wonderful day regardless of whether we are doing the make up.\r
Thank you, Cynthia Van Patten
more