The staff of Hammond Knoll is very polite and helpful. They are timely, things are done when they say they will be done. I had a coupon, which they happily honored, and they pointed out others they had to reduce the price. They were thorough in asking what I wanted and what my expectations were for the job. They redid the binding on the carpet edges and it came out very nicely: it is sturdy and looks professional. I am happy with the job they did and timely manner in which they did it in. They have done several different jobs for me and overall it has been a very good experience.
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