I have done business with Lorenzo and his team several times while visiting Carolina Place Mall. Their advice is always consultative (I thought my wife's watch needed a new battery...it just needed a bit of TLC and they did this free of charge as opposed to ""selling"" me a battery that I did not need) as well as professional. I recently had the crystal on a Fossil replaced. The crystal was so thick, they didn't stock it and had to order it for me. It came in within the promised time frame and I received a voicemail letting me know my watch was ready for pickup. Kudos to the team...I am a customer for life!
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