This place is AWFUL! My husband boarded his previous pets with this facility before & was treated very rudely & did not return for 4-5 years, this weekend we decided to give them another try...WORST MISTAKE WE'VE EVER MADE! Our dog died in their care (I do NOT think they did anything to cause his death) & they still OVERcharged us for boarding even though our dog didn't live through the entire boarding reservation! Their website also has no policy re: death during boarding AND states they contact EVS during a medical emergency which they did NOT. I was still out of town when my husband went to pick up the body or I would've NOT let him pay them a cent but he was obviously very upset & was trying to expedite his departure from their facility. They also told my husband they would have the body ready for him to take to a regular veterinary hospital for final care...they did not & my husband had to assist in putting his deceased dog in a trash bag for transportation. This was obviously very traumatic for him & beyond appalling! I pray they take better care of the remaining pets in their facility than they do of their human counterparts! ATROCIOUS!!!
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