I just purchased a 2008 Scion tC from Kernersville Chrysler-Dodge-Jeep-Ram. I live in Atlanta, GA and found the car on their website. It was fairly represented in their description, and the car itself is clean and in good shape. They also offered me a fair price on my trade-in.\r
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The sales team at the dealership, however, did not impress me at all (save for one outstanding exception - Omar Serapio). It was somewhat of a fight in order to purchase this used car because the initial sales people I was in contact with came off as trying to dissuade my purchase. I live 300+ miles from their dealership, but they would make no exceptions to the 3 day reservation ""rule"" of theirs to allow me more time to take off from work to collect the vehicle. \r
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The car did not come with a User's Manual or a spare key, and when I asked for either/both to be included, I was told that they couldn't do anything about that. I did not negotiate a lower price for this car - I accepted their asking price - so I'm not sure why they didn't offer me even a small token amount in the name of good customer service.\r
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I applied for credit through them, and was given no details about the loan I was approved for except for the rate and term. After finding out how high the rate was, I asked to have my application forwarded to a credit union of my choice (which I'm not sure they actually did). They ended up finding me a much lower loan rate than they originally offered me, making me wonder why I wasn't offered the better rate to begin with. Don't accept the first rate they offer you!\r
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If you do go to purchase a vehicle from Kernsersville, be sure to ask for Omar Serapio. He was kind, courteous, patient, and an absolute pleasure to work with. He went above and beyond what I would have expected. If it hadn't been for his excellent salesmanship and customer service, I may not have pursued this vehicle as I was very turned off by the first few sales reps I dealt with. Thank you, Omar!
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