Technician was very courteous and explained everything well. The quality of product used on the carpet seemed to possibly be lacking.
RESPONSE FROM Crystal Crystal Carpet Care:
Thanks so much for review. Customer was moving into a new home. Super. We spoke with customer at end of service and explained that previous own had discolored carpet in family room (light yellow rectangular dye discoloration) and in dining room (red furniture lacquer from dining table legs). Explained that nylon carpet will take readily accept dyes are permanent color change (like dying your hair). Call customer after his post here. He stated that he was happy, but hoped the color discolorations would come out.
The unfortunate fact is dyes or pigmented stains can only be removed at high pH levels (bleaching), which removes all color.
Pigmented stains are discolorations, which actually means the carpet is not soiled. It is a different color(in spots and areas).
Customer stated during phone call that he was happy and understood that there was nothing we or anyone could do to correct the discoloration caused by the previous owner - unless he was open to the idea of having all the color in the carpet bleached out (and re-dyed).
Enjoy your new home.
And thanks again for the review.
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