the location and facade of the place look quite decent and formal. The staff were generally friendly. But those pretty much sum up the nice parts. The staff, although friendly, didnt seem to know what to do and obviously didnt take the time to read the client s chart/record. One of the facial treatment that was done by the staff was awful. It made me think she wasnt trained enough. She kept doing the facial treatment on the same spots instead of doing the whole face as was discussed. I was concerned she was going to peel off my skin, unnecessarily. Then, they forgot to pre-medicate my face before the second procedure!!! The doctor came in and did the second procedure and it hurt so bad. The doctor pretty much didnt care (in a friendly smiling kind of way if there is such thing). Then, of course, they forgot to do the third procedure. Nobody, even the doctor, seem to know what my treatments were. I was quite disappointed given the fact the spa is overseen by DOCTORS... or so i assumed. And I did notice that for a SPA, they didnt seem to keep the treatment tools/materials on the tabletop separate from their walkie talkie and other things that the staff touch frequently. I have been to different SPAs and have seen and experienced better. Hoping they will do better next time.\r
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