Took time off of work to meet owner (Rob) for templating and he never showed up. Tried calling showroom for two hours, no one answered. Saw him next day and he said he forgot. He was very apologetic and offered to do it right then so I agreed.
Tried emailing him 4 times over the next 3 weeks and only received a reply once.
Wanted to see slab before installation to check color but turned out he forgot to release from distributor. Didn't come in until day before installation was scheduled, which had to be postponed.
Had installation scheduled for 9am. No sign of them by 11am. Called to find out where they were and was told they'd be at my place within the hour. Showed up 2-1/2 hours later.
Sent crew of two to carry and install a 4'x7' slab. Too heavy for crew to carry up the stairs or set on cabinets so I, the customer, and the building manager had to help do both. Building manager mentioned that most companies send 3 or 4 guys.
Despite coming out to double check the dimensions the day before installation (which I appreciated) the slab, which had to fit between two walls, was cut too wide. Crew had to roll out onto balcony and grind an 1/8" off each side making a huge mess in the process. Instead of a nice, straight cut I ended up with a scraggly edge. Also, in all my conversations with Rob I said I wanted the edge of the countertop to be flush with the cabinet doors. When the slab was installed it ended up 1/4" shy of the doors. How's that possible. I gave him the exact dimensions and watched him note them on his drawing.
In the process of remodeling our condo we've worked with plumbers, electricians, drywall folks, etc. Everyone has shown up when they said they would. The one person that was late called ahead to let me know. Rob seems to be exempt from these courtesies. He struck me as a reasonable and easy person to work with but there's something seriously wrong over there. I highly recommend you look elsewhere.
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