I called Banko on a Monday around 2:30 pm, they called me back on my way home at 4. I asked if I could have someone come out and check my garage door on Tues, at first the rep said that they were booked and could someone come on Thur? I said we are having a birthday party for my grandson on Saturday, and rep said...you don't have to say another word, we will have someone come out on Tues, when it comes to our customers, we will go out of our way to make sure you get what you need. I was thinking to myself..(Wow)!..Who does that these days, with most companies you are on their schedule, not yours, so this was really nice to hear. The gentleman came out and got there exactly when he said he would be there, no waiting from 3-6, and we will get to you somewhere in between. The gentleman was very nice, he explained everything to me and told me how much it would cost and even went on to fix a bracket that one of my sensors was in that was broken, very rare; but good wholesome company, if anyone should need service for their garage door, I would recommend Banko...I am so happy with my garage door it is so smooth now and open and closes with such ease...
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