Recently I was on a road trip when my alternator decided to stop working. I was in between Raleigh and DC and knew no one. After sensing I had been lied to by an auto repair shop up the road, I pulled into Rosner Toyota as they were closing. Elly Coats, the lane manager in the service department, was preparing to leave when I walked in about to freak out. The service department talked to me about my issue and got a technician to check my car out after they had closed and were ready to go home. They were honest with me, helped me to find accommodations for the night, and when I walked over at 7:15 the next morning Elly was waiting beside my car with a technician from the service department to get the process going. Elly expedited the process to get me back on the road and helped me through everything. The service department and Elly are the epitome of excellent customer service. I cannot express my gratitude at how bearable they made the entire process.
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