Don't rely on what they tell you - it doesn't match up to what you sign. We were told we could make changes to our reservations if we did so by a certain date. Well, we did then were told we weren't being refunded because it wasn't 30 days in advance (it was 27) - even though it was on the date the guy who booked everything told us. Also, they are very difficult to get replies from after you've booked.
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