Convention Housing Services

We booked our rooms several months in advance and we were assured the whole time that everything would be taken care of. There were several mistakes caught in the booking process and several "misunderstandings" from what I was told - always by phone- and what was in writing or actually charged. THEN, there were some lost reservations, mine included. My colleague tried to simply change the name on the reservation, I sent 3 emails, no response, called they would take care of it, never happened, then was told even during it would be taken care of, it never was. We had to book the room directly while there. CHS eventually offered nothing. I filed a complaint with the BBB, as many others have, and they said I had buyers remorse, for wanting a credit after simply requesting a name change. There was no resolution. Check out the Better Business Bureau. They are in effect for a reason, and there is a reason CHS is NOT a member. I am convinced there are flukes where CHS has a happy customer or 2, but the rest of these are their employees or family members that are writing reviews. Save yourself the embarrassment of not having or room, or worse, having to pay 2x the amount. It wasn't worth the meager savings I thought we would have. Terrible experience with CHS. more

I can say that there is a lot to chose from out there when it comes to travel. Then you add trying to book several room for a few days and wow! I go to and bring employees to conventions. I've tried many different methods to do this. I received a call from a gentleman one day from this company. I get calls all the time about this stuff but I needed a quote for an upcoming Convention in Seattle. It was a fair price so I decided to book it. I know prices change all the time but I was happy with the price and I compared it to the usual convention planners online and some through the local Seattle Chamber. It was a good price. I have used Convention Housing 2 times since and if its not broke, I don't fix it. I did have a last minute change that was kind of a pain but it worked out. Now I think about it, i'm not sure anyone could of fixed a last minute change and yet they did a pretty good job of accommodating me. I don't like messing with stuff too much and CHS made things pretty easy. I always want better though, doesn't everyone? Thanks for all your help this last year! I really appreciate it! more

This company was a good company to work with. I have used the official housing services for some of these conventions and although they were ok, when I heard from CHS, they offered to give me pricing on the convention my company was about to attend. I didn't really care how they found out I was going to this Convention, I just wanted to keep my options open. I was pleasantly surprised. They were very easy to work with. I called them the next time, still comparing prices as we all must do but again I was happy with all they offered. It's hard when you need 20 rooms near a convention center. I feel they provide a great service and it's helped me a great deal. I haven't ever had a bad experience with them. Thanks for all your help! more

I often book group travel for my company to go to Conventions all over the country. We deal in wide format printing so Conventions is a big part of our business. I have used CHS for the last year on 4 different Conventions, Las Vegas, Seattle, Dallas and Orlando. They made my job so much easier in trying to get bulk rates on many rooms for days at a time and at a decent price. Everyone else either blew me off or wanted a ton more money. Tim, the sales guy I delt with was upfront, honest and just made the travel experience for my employees so much easier. Not only was the pricing as promised but my guys came back and were always happy with how seemless all there travel arrangements were. As much as I wanted to take credit for it all, I really owed all the credit to CHS. All I can say is I am already discussing next year and january in Vegas with CHS. They can handle it all! Thanks so much guys for your proffessional great service. I look good to the poeple I send and to the owners who give me a budget which I was able to stay in while making everyone happy! more

I booked with them , then I heard some negative stuff got nervous and called them I called the office and they explained to me that they have been the victim of internet slander campagin by ex employees and competitors. I kept my reservations, I made changes and was not charged. I travel a lot and will use them again. I think they are very nice and helpful!!!! more