the 1-year old Minivan that i purchased came with only one key (it was previously a rental vehicle.) i bought the van and left the lot without a second key. when i got home i realized that, of course, i needed a back-up key. when i called, they first said i would have to pay $200 to make a second key and after a very simple painless conversation they agreed to make a key for me for free. i know a lot of dealerships would have said, sorry, we already finalized our negotiations, you have to pay for a second key.
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