rATING: VERY POOR. REGARDLESS WHAT THE OWNER SAYS HE DOES NOT DO SAME DAY SERVICE. Let me start out by saying that I have used this company on two other occasions and received great service. Jamie was the one who took the calls and did a great job for a reasonable price. Well, Thursday the 28th of Feb. at 4:00p.m. we had another plumbing problem, and I went to the phone to call. The phone rang off the wall then this guy named Jerry answered, and he asked me if I had called the office. I told him the number that I called, and he said they must have gone home for the day. I told him the problem. He then proceeded to tell me to call back in the morning so that it could be scheduled (REALLY...Gone home for the day at 4:00 p.m. in the afternoon and they are a 24/7 company or so their website says.) I called the next morning at 9:30. The guy said he would call me back but an hour went by and he didn't call back. I called and got a voice mail. I left a message. Still, no return phone call. I called again at 11:30. Again, no answer. I waited all afternoon. I called again just before 4:00 and this time it goes to Jerry's voice mail, and again I left a message telling him that we had not heard from them all day. My husband then calls him Saturday morning at 9:00 Jerry then proceeded to answer and tell him that this was the first that he has heard about it and that he would be out at one to check on it. One came and went. Here it is Sunday morning and still no call or come by. My husband just called again and left another message this morning at 10:30 telling him that we were going to post this and that come Monday morning we were calling the BBB and complain if we did not hear from my 1:00. 1:00 came and went. So now this is posted and come Monday we will report them to the BBB. After that we will then call someone on Angie's list that we know will be reliable. This plumbing company (Always Available Discount Plumbing) is not very professional.
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