I was extremely disappointed in the service I received. I had bought a Living Social deal for a 1 hour massage, blow out, and glass of sangria with two girlfriends to have a fun spa day. We attempted scheduling on 3 separate occasions for dates weeks in advance, and either they “could not fit us in” or had to call us back – and never did. Since out voucher was running up soon, I decided to schedule mine alone. I once again had issues scheduling a time with them. According to their website, they are open until 9pm Wednesday through Friday. When I tried to book an appointment for 7pm on a Wednesday, they told me they were not open. I tried again for Thursday, and the latest they could book me was 6:45pm. This is obviously difficult for anyone who works in Manhattan, but I was able to leave early to make it happen. While my massage was fine, my hair experience was absolutely awful. The woman could not have been more annoyed that she had to wash and dry my hair at 7:45pm. She rushed washing and conditioning my hair. It did not feel like the conditioner was even washed out completely. She and the manager/owner kept commenting on how long it was taking my hair to dry. I was not offered my glass of wine that came with the voucher. I was practically thrown out the door. If you are not open until 9pm, perhaps change the hours on your website. Over all, it was a terrible experience. I will not be returning.
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