We had our senior tech that has 22 years of carpet cleaning experience to Julies house. She showed him 2 rooms she wanted cleaned. One of the room measured 330ft. The tech stated that the room was over 300ft and would count as 2 rooms as per the voucher she purchased. Julie said she knew it was over 300ft, but since there was furniture in the room it should count as one. Julie had the choice to have the one room cleaned as her voucher, or she could choose another room that would be under the 300ft. She said we were a scam and to leave her house. By this time I was on the phone with the tech. I told the tech to leave. Julie stood in front of her door and would not let the tech leave her house. ( Very Bizarre) This has never happened in 14 years in business. The tech had to tell her she was holding him hostage in her house and it was wrong. She finally let him leave. I am very thankful we did no work at this home. Amazon did give her a full refund for the voucher she purchased.
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