We have been loyal F.H.Furr customers for over 10 years, using them for all our heating, AC and plumbing needs. If you live in the Wash. DC area you have probably seen the truck with the giant photo of F.H.Furr waving from the back of the truck. In October 2010 they repalced our entire HVAC system with a Lenox system for $9,000.00.\r
Aprox. 2 years later, on Sat. 2/2/13 we woke up to a temp of 55 degrees. We tried unsuccessfully to get the thermostat to work. We called F.H.Furr to see if they could get someone to come out. They could not get anyone to come out that Saturday (booked) so the appt. was scheduled for Wed. and I would take the day off work. They could not give me a time but I was told it should be by noon. I told the person the model # of our system and to please make sure the tech had a replacement thermostat with him so the repair could be completed on that day. On Wed., as the day went on, I called 3 times to find out where the tech was and each time repeated that I wou
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