These guys are crooks. I met with Roger on a Thursday night to look at some MB C300's. My wife and I decided to purchase one of these and left a $1,000 deposit with Roger. We had second thoughts (like many people do at times) on Friday morning and I reached out to Roger to cancel the order. It was then that he referred me to the fine print on the quote that stated deposits are ""non-refundable"". Roger was charming on Thursday night, and my wife and I trusted he would do the right thing. Yes, it's out fault for not reading the fine print, but frankly I've never heard of ANY business that won't refund a deposit 12 hours after receiving the quote. I've called Roger over and over again to ask WHY he thinks they're entitled to keep the deposit after 12 hours. He gives no rational answer except that we signed the paperwork. So, they closed a ""gotcha sale"", but in the long run will lose business because of this and other bad reviews. As for the good reviews you might have read, they're probably written by Roger and company. In fact, they all seem ahve the same content and wording...very suspicious. I wouldn't recommend this business to my worst enemy, and will certainly tell anyone who needs to know about my experience. There are plenty of nice cars at reputable dealerships. You don't need to shop here!
more