I've been to Benny's 6 times now, and as much as I like Benny and his facility, his staff is a real downfall. At least half of them are quite rude. Having worked in customer service most of my life and owning my own small business, I know how important customer service is. I also certainly understand how everyone can have a bad day. That said, I wrote a very heartfelt and polite letter to Benny to tell him of my troubles (since he is never there) and asked for a refund. He has yet to respond. Not a good way to do business. I don't want some of these young ladies with very poor attitudes around my dog, and I don't want to continue using them now that I've complained. I also don't want to be treated as if I am a nuisance when I have been nothing but polite to them, and oh, by the way, I PAY THEIR SALARY! Waiting on my refund, Benny!
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