I thought this would be a great place to help my son, but unfortunately found them not value their consumer. They charge you $50 for cancelling an appointment within less than 24 hours....they preach this and require you to sign paperwork to acknowledge your understanding of this. For our second appointment, I was called 5 minutes prior to the appointment as I pulled into the parking lot to be told they inadvertantly doublebooked and they had to cancel. I later request a minumum of a $50 credit on my account, just as they would have required of me. I explained that my husband and I each left work more than 2 hours early and pulled my son out of scholl 1.5 hours early and drove a half hour to get there. I was told that the director said ""It is not something that he allows here because he sees that though inconvenient, sees these as scheudling errors that can be rescheduled and that a business relationship is not reciprocal always in the way that relationships are."" \r
Very unfortunate. That is no way to start off a long term relationship that will involve trust and respect. I wish I could get the $160 back that I paid for my first appointment.
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