First of all, Rich from Heaven's Best Carpet Cleaning was very flexible, in terms of working with me on his day off on the weekend. He accommodated me on a Sunday and showed up to my house at the time we agreed upon.
He did me the courtesy of vacuuming everything first to get all of the pet hair. He then shampooed it very well, before deodorizing it with some magical solution that got rid of all the dog smell. Something else that really stood out to me was that Rich made a point of noticing all the small stains and pointing them out to me both before and after the cleaning.
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