I brought my couture wedding gown to Oakwood a few months after my wedding to be cleaned, have a small hole from the bustling repaired, and some bead work secured that had begun to come loose. I was quoted 2 months, my credit card put on file, and assured that it would be done. \r
Today, the scheduled day for my pickup, I was very excited to get my gown back. Upon arriving at the Cool Springs location the girl behind the counter seemed confused that I was there to pick up a gown. She said they didn't have any gowns. I could see it from where I was standing, so she brought it up. I inspected the gown to find that NONE of the promised repairs were done. I was told the manager would call me the next day. \r
After further thought, I returned and asked for my gown back so that I could have the repairs done elsewhere. Low and behold the manager was in. This manager then looked my order up in the computer while looking at the dress and said ""There must have been 2 holes as it's marked in the computer as complete."" There was only one hole and it wasn't touched. That makes me think the seamstress couldn't find the hole, or didn't want to do it and just marked it complete. \r
Upon asking why the bead work wasn't repaired as promised I was told that bead work is $65/hour and that the girl who promised me that is no longer with them. My phone number is on file with them, and in 2 months they couldn't pick up a phone to tell me this. \r
The manager who I spoke with, Rachel, was very patient and seemed understanding, but I am just not even remotely satisfied with any of the answers or solutions offered to me. In 2 months they couldn't repair a small hole or call me to remedy their employee's misquote.
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