Very poor customer service. Order processing took over a week for a simple vacuum bag. Then item got lost by USPS (not their fault of course). Called about tracking it down and they were very dismissive. Said they would file a claim, but didn't really seem to care.. No apology. Ordered a replacement and selected UPS. Order was processed fairly quickly, but sent USPS and still charged for UPS rate. Still haven't gotten either item. Called today to complain and they hung up on me and won't answer the phone. Very unprofessional
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