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Editorial review from Citysearch - Review by citysearch c | Stress Free Property Management

Stress Free Property Management

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Editorial review from Citysearch 12/5/2013

Before you believe a web site that states every review is 5 out of 5 stars, ask yourself one question - when was the last time ANY company awarded the prestigious JD Powers Award for customer satisfaction had a rating this high? You'll be hard pressed to find one! In my opinion this in itself should raise a red flag.\r \r I have multiple properties in several states so let me tell you of my experience and provide you my opinion of this experience. During my tenure, I had 2 tenants lease my property, the first left after 1 year specifically telling me it was due to the management of the house, the second was so dis-satisfied with the level of service provided, they went on a web site to vent their frustration and dis-satisfaction. I had to call 2 to 3 times to get a return call when service issues arose. The owners did not return my e-mail or take my call when I expressed my dis-satisfaction with this lack of service and courtesy. It is my opinion a company's culture starts at the top, if ownership thinks not taking the time to return a customer's call/e-mail demonstrates an understanding how a customer deserves to be treated or they believe this is an acceptable level of service and courtesy, then why expect anything more? \r \r Read the tenant's rental agreement - it clearly states ""this property is managed by an investor representing his interests..."". This can easily create a conflict of interest. There can be a difference between a Professional Property Management Firm and an investor managing property. In my opinion tenant dis-satisfaction can generate tenant turnover. In addition to the monthly admin fee I pay, I will also pay new tenant finder fees, credit check fees, lawn care fees. Additionally, this company will hold 1 month's rent before releasing my income to me where other property management companies pay rental income the same month rent is paid.\r \r Find a professional property management firm who will find long term tenants and build their business by providing a high level of customer service satisfaction and be careful of investors who manage properties. You and your tenant will be happier in the long run. more
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