SERVICE CUSTOMER BEWARE!!!!!!\r
On Monday, April 16th my GOLF R suddenly stopped running. No warning signs, simply died and wouldn't start again. I called VW roadside to have it towed to City VW to diagnose the problem. I was informed the water pump failed and VWofA had approved a new motor to be installed and covered by my warranty. On April 25th I pulled out of VW with a new motor in my car.\r
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Fast forward to early September, my car dashboard suddenly lights up with a CEL then an EPC then finally a flashing CEL. I pulled over immediately and had the car towed to City VW. 4-5 days later I was told by Jim Klepper and VWofA representative ""Ruben"" that my warranty was void due to aftermarket parts. City VW never diagnosed the car and now (3 months later) VWofA wants me to pay to have it towed from where it sits now to Mossy VW of El Cajon to have it diagnosed. This was after 3 months of begging and pleading, yelling and frustrated for someone to tell me how one of my aftermarket parts caused the issue. Finally I got someone to say that VWofA would send in writing a letter stating that my warranty was void due to the aftermarket parts. It wasn't until then when I read a paragraph from the FTC website stating it was illegal for them to do and say this. Jim Klepper has yet to respond to my email that references the below paragraph. Read the below paragraph that comes straight from the Federal Trade Commission website- \r
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""Will using 'aftermarket' or recycled parts void my warranty?\r
No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.""\r
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After having my car diagnosed by a mechanic, I was informed that cylinder 2 had zero compression. Basically, the motor was toast.... again! After researching what causes this on a new motor with just 5k miles, website after website mentions the number one reason being low oil. I never had an oil light come on. Could it be that the tech at City VW didn't put oil in the car when replacing the motor? Low and behold, I check the invoice and no oil on it, however, there was freon and engine coolant. The single most important item for a engine to run smoothly for a long period of time is.... you guessed it... OIL! I wouldn't trust anyone at the City VW service department with my bicycle, let alone my car.
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