.Veracity Networks is a big scam run by a bigger scam artist or a con. I have been a Veracity customer for many years and besides the slow internet connection opposite to what it advertises, the constant service drop and the poor phone service offered, I had not directly dealt with Veracity until recently, two or three months ago or around September of 2013.\r
Due to a pay cut I experienced, my monthly payment for my Veracity Networks was declined by my financial institution and put my bank account into overdraft. I was penalized for that by both my bank and Veracity Networks. I will not get into details but to make sure that won't happen again in the foreseeable future, I called customer service at Veracity and asked them to cancel my direct pay. The ""helping"" rep assured me that the problem has been resolved and no further direct debits will be attempted. The following month I got slammed with a letter from Veracity telling me that my account went into overdraft once again after I had already cancelled that service. I disputed that second “not honored” payment and argued my case with three different CSR's working for Veracity. They were extremely rude and totally unhelpful and brought me to the verge of exasperation with their platitude, lack of product knowledge and customer skills. I asked twice to speak with a supervisor and twice I was told that:"" the supervisor was way too busy to help me"". I think that the majority of us, good paying, customers are more than familiar with that lie, I meant ""line"", RIGHT?\r
I got very frustrated and asked to get a meeting with the owner or CEO of Veracity because no one else seemed to care about my concerns or tried to help me in any way. I was told that: ""such a meeting will never take place because the owner will never agree with that meeting"". I asked why not and it was alluded to me that: ""the owner was both to important and influential of a person to ever agree to meet me"". Well, well Veracity, aren’t you too good for us, the customers who keep you in business. I will take legal action against this -C rated company who forgot who they work for. I will also make sure that the owner CEO will make time in the future to meet with any and all the hurting and offended customers. Veracity, remember the reason of your existence as a business, to offer excellent service, excellent customer service and support.\r
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SHAME, Veracity Networks\r
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