Rude owner, lack of attention to detail, don't know cruiser gear. I had patronized and recommended this place for quite a while but they eventually wore me down with mistakes and finally the co-owner, Patrick, was rude to me in front of the everyone in the store lobby when he didn't know the situation.\r
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Final Issue 1) I dropped off a wheel for a new tire and mounting. I taped a large 5 x 7 note on the wheel saying what brand and tire size should be installed. They filled out their ticket but still did not install the correct tire. I had a friend pick up my wheel/tire because they are so far away. When I went to put the tire on my bike, I realized they had not sold me the correct tire. I called. They did not apologize at all or even offer me a discount for my troubles. They just said, ""Oh. Yeah. I remember the note. We'll put on the correct tire if you haven't ridden on the other one."" If I can't trust them to pay attention to mounting a tire, can I trust them with my life to work on other aspects of my bike? Attention to detail is critical. \r
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Final Issue 2) I gave them another chance on my next tire. But this time I was waiting in lobby/store area. Some cruiser customers struck up a conversation with me because they were admiring my riding gear, particularly the full leather over pants (not chaps). Now I could have told them one store (possibly two) in Houston that stocked this gear and they could buy it right off the rack that very day. Instead I rolled them to the young salesperson behind the counter who had been listening to our conversation. He immediately started showing them chaps in a catalog. Really? Did he even hear the same conversation? I politely spoke up and reminded the people to get the salesperson to show them the pants because I knew they were in the same catalog. That's when the owner Patrick walks by and in front of everyone in the store, he raises his voice and says something like, ""We don't need any help with sales, Thank you very much. Just sit down and let us handle it."" \r
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Patrick's wife, Suze Ann, later apologized for his actions. It's pretty bad when a family member can clearly see that you've been rude. Patrick has no right to talk to anyone that way especially if his sales people are not trained properly to even match up products with a client's interest. How can you really get what you need? I like the other owner, Suze Ann. She is very knowledgeable and respectful. But it's clear (in my opinion/experience) that their core strength is sports bikes and sport bike gear. After that day, I left and took my business elsewhere and the ironic thing is I own sports bikes and cruisers now.
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