I made an original apt. and due to a funeral I had to re-schedule. My re-scheduled apt. was 2 days later @ 1 p.m. at my home. It is now after 2 and the tech has not yet arrived. I was told when I called the office about no one here yet, that they had a job that went over the amounted time. Things like that happen but what would have been the right thing to do would be to call me and let me know. I also did give Tom the person on the phone a "head's up" about my place and the difficultly in finding it and that someone should call me to confirm directions. I am very disappointed at what has transpired so far e.g. their being so late; not giving me a call to let me know this and Tom not informing Dan about possible difficulties with finding my place.
After calling Tom at the main office, he did call Dan the tech. Dan was very nice on the phone and apologetic. Although a call from him would have really helped. It is now 2:30 and no one here yet.
Tom also told me that I did not have to be home and that I could be billed. I choose to pay and not be billed so I have to be home to do that. They arrived at 2:53. Dodge also did apologize and stated that he had to stop at 4 places to get directions. If Tom would have conveyed my earlier concerns about GPS problems and finding me, this also would have been avoided. A definite lack of communication on Door Service, Inc. of Superior, Wisconsin.
Dodge and Dan were very nice. To finish the job the guys needed 2 smaller pieces of 2x6. I found 2 pieces in my lumber pile and gladly cut them with the Skil saw so they could complete the job. The door opens nicely and the garage floor was picked up. I paid Dodge and they left at 6:30 p.m.
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