The staff at RPM West Valley are beyond unprofessional. I have had problems with them treating me poorly and being completely disrespectful from the beginning of my lease. On the day of my lease signing I had to request a meeting with the office manager and property manager just to discuss further communication and the blatant disrespect and unprofessional attitude I had received (I thought it was just my property manager at the time, I had no idea it would be the entire office that had a bad and unprofessional attitude). I actively tried not to communicate or contact the office during my lease just so I didn’t have to deal with it. In addition I had even more issues with trying to get mailbox keys, gate codes, and pool/amenities keys at the property months after I had already signed the lease and moved in. Prior to the move out inspection, as a part of normal move out procedures I cleaned the unit from top to bottom, had the carpets professionally cleaned, and patched the holes in the wall where I had pictures hung. RPM West Valley however decided to charge me about $500 dollars because I did not paint the walls and $45 for 3 light bulbs. Completely ridiculous charges, and when I called and complained the rudeness and unprofessionalism continued. Do not use this company.
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